Durability: Antique Tables Made Daily, Inc. designs and builds your furniture with the intention that it will last for generations. Customer satisfaction is our primary goal.
Warranty: Antique Tables Made Daily, Inc. warrants your product to be free from defects in workmanship and materials for a period of one year. Transportation costs to return furniture to our workshop for warranty repairs is our responsibility. Any furniture that, in our sole opinion, has been abused or mistreated will not be covered by this warranty.
Furniture Care and Cleaning: Furniture polish or wax is generally not needed since it can build up over time. We recommend cleaning your furniture with a warm damp cloth and anti-bacterial dish soap followed by wiping off any soapy residue with a warm damp cloth.
Scratches and Dents: Most scratches can be colored in with furniture stain markers. It is recommended to use a writing pad on Pine furniture to avoid indentations/impressions.
Heat, Moisture, and Food: Be sure to use heat protectors on your furniture as hot objects can leave cloudy white marks. Your furniture is finished with a lacquer and sealer that prevents water spots or food stains.
Harmful Chemicals and Color Changes: Products with chemicals (ie: acetone nail products, air fresheners, lacquer or paint thinner, cleaning solutions) will likely strip the furniture finish immediately. Sunlight can darken the color of cherry wood so it’s best to avoid leaving objects in the same spot on your furniture for the first six months.
Orders: When you place your order, a copy of it and this policy will be provided to you. Please keep them for your records. All pricing is subject to the approval of the bookkeeper. The final balance for credit card orders will be processed when the furniture is complete (and prior to delivery) unless otherwise specified and out-of state checks must be cleared before the furniture can be delivered or picked up.
Change Orders: If you want to make changes to your order before the materials are procured or your furniture is in production, there is no additional charge. If you want to make changes to your order after the materials are procured, during or after furniture production, additional fees may apply including another delivery charge if it has been delivered. If you accept your furniture from our truck and attempt to return it later for changes, additional fees would include pickup and re-delivery fees. It is better to send the furniture back upon delivery and incur one re-delivery fee than two fees for a later pickup and re-delivery.
Pick Up: You may pick up your furniture from our location between Tue-Sat, 10a-5p. Be sure to bring your own packing materials (ie: blankets, tie downs). Our staff is available to help you Tue-Fri; however, time over 15 minutes will be billable @ $25 per ½ hour. For pick ups on Sat, it is recommended you bring another person to load your furniture into your vehicle as we may not have the staff available to help you.
Delivery: If your furniture is delivered by our driver(s), please inspect it thoroughly before the driver(s) leave. If it is damaged or not designed correctly (doesn’t reflect what was on your order), please return it before the driver(s) leave your location. Our driver(s) are not responsible to move or stage items in your home. Since we typically schedule multiple customers on a delivery trip, delivery time over ½ hr is billable @ $25 per ½ hour.
If your furniture was crated and shipped, it must be returned with all of the original packaging in place. Cost of the return shipping will be covered by us. If your furniture is shipped and the crate is damaged, do not accept it from the carrier. Please send it back or the shipping charges will be incurred by you.
Refund/Replacement: If you are not satisfied with your furniture because it was designed incorrectly or is damaged, you may return it for a no-charge alteration, replacement or full refund.
Cancellation: There is a 5% cancellation charge if you cancel before your furniture materials have been procured. There is a 25% cancellation charge if your furniture materials have been procured, your order is in production, or your order is complete but not yet received.